March 2017

Editor’s Note:  It’s not often that I’ll invite a marketer or SEO consultant to post at my blog because I’ll get nothing but bland content or a listicle full of backlinks to leverage my blog’s traffic. But when I came across an article by Luke Ciciliano, I was intrigued by some of his trend predictions,


The above insert comes from a recent “Practice Insight” from my malpractice insurer, CNA.  Though I’ve been a satisfied CNA customer for 16 years (I moved to CNA post- 9/11 when the D.C. Bar’s “preferred provider” that I’d used for several years prior closed up shop), this advice troubles me: are we still cautioning solos

Although I don’t think that lawyers should treat clients as customers, nevertheless, lessons from customer service can sometimes be useful in managing clients. I found the suggestions in this piece, The New Customer Service Trend That’s Shaking Up the Marketing Industry  to be especially on point.

First, the article distinguishes between customer-centric and customer-first marketing

May a state – consistent with the Privileges and Immunities Clause of Article IV – require non- residents, who are licensed to practice as attorneys in that state, to maintain a separate physical office in that state as a condition of practicing law there, when the state does not require resident attorneys to maintain any

https://youtube.com/watch?v=j8z34lhKWrQ
Remember the song Locomotion — that catchy tune about a “brand new dance” that resurfaces every few decades as a cover? The tune came to mind as I was scoping out some of the newer online logo makers – where you can DIY a logo for free or cheap. So how about a doing