2017

By the time you read this post, I will be lounging on a beach by the Mediterranean, or toasting my younger daughter (who just chose the college she’ll attend) with a glass of sangria while watching a colorful sunset. For this holiday – as with every other time that I’ve traveled for more than a

Welcome to the inaugural edition of What’s Next, Solo?  Although some lawyers are content to remain pure solos or small firm owners for the duration of their career, others may wish to move onto something new – whether out of a desire to seek new challenges, or a need for steadier income or a less

Referrals from big law firms. They’re the holy grail for lawyers with a specialized practice area commonly handled by large firms, or for big law expatriates who often aim to build a practice out of more price sensitive clients who can no longer afford big law rates.

Yet generating big law referrals isn’t as easy

Editor’s Note:  It’s not often that I’ll invite a marketer or SEO consultant to post at my blog because I’ll get nothing but bland content or a listicle full of backlinks to leverage my blog’s traffic. But when I came across an article by Luke Ciciliano, I was intrigued by some of his trend predictions,


The above insert comes from a recent “Practice Insight” from my malpractice insurer, CNA.  Though I’ve been a satisfied CNA customer for 16 years (I moved to CNA post- 9/11 when the D.C. Bar’s “preferred provider” that I’d used for several years prior closed up shop), this advice troubles me: are we still cautioning solos

Although I don’t think that lawyers should treat clients as customers, nevertheless, lessons from customer service can sometimes be useful in managing clients. I found the suggestions in this piece, The New Customer Service Trend That’s Shaking Up the Marketing Industry  to be especially on point.

First, the article distinguishes between customer-centric and customer-first marketing