This week’s first PowerHour was Update Your Profile – so you may be wondering why testimonials weren’t covered in that post. But while it’s true that there’s some overlap, testimonials are important in many other contexts other than online profiles – and for some profiles – such as LinkedIn, testimonials (at least from former clients)
Most of today’s clients have grown accustomed to a frictionless customer experience long before they ever step foot over our office threshold or log in to an online client portal. Most likely, within hours of their first encounter with a lawyer, today’s client has tapped the screen on their phone to summon a car from
In response to my earlier posts asking whether today’s clients are more demanding, one commenter observed that increasingly, clients expect lawyers to schedule appointments on evenings and weekends to avoid missing work. The commenter sought feedback on how other lawyers handle these types of requests since the commenter — quite reasonably — would rather
Veteran Chester County, Pennsylvania solo, Sam Stretton bemoans the deterioration of the attorney-client relationship in the modern world, blaming the change on clients’ unreasonable expectation of perfection combined with their lack of appreciation for attorneys’ need for privacy and the cost of legal services. Yet as I read Stretton’s piece, I wondered whether all of
With so many articles about whether a new platform is the next Uber for lawyers or whether legal services can be Uberized at all, lawyers are missing out on something even more obvious: how we can use the real Uber or other similar ride-sharing platforms to better serve our clients. For example, if a client
Earlier this summer, when gifted a large watermelon, I accidentally discovered an easier approach to cutting it. After splitting the watermelon in two, instead of balancing the watermelon on its rind and slicing down on the fruit, I found that flipping the watermelon over and cutting directly into the rind enabled me to finish the
Tales about clients from hell abound. Visit any lawyer listserve and you’ll encounter weekly threads populated with complaints about crazy clients or advice on how to fire them. Bad clients aren’t exclusive to the legal profession either – doctors deal with them and one designer even set up a Clients from Hell website dedicated to
I’ve long been a fan of free consultations for a couple of reasons. First, given the importance of the attorney-client relationship, it never made sense to put up obstacles to clients seeking to vet different attorneys by forcing them to shell out a couple of hundred bucks for each meeting. Second, for some practices –
This post is part of the MyShingle Solos summer series which will run between June 17 and July 3, 2014.
This post is written by MyShingle Guest Blogger Denise Nichols
For my second contribution to the MyShingle Solos summer series, I was planning to share my story of returning to law school after a 20
Updated September 1, 2022
This post is part of the MyShingle Solos summer series which ran between June 17 and July 3, 2014.
Conventional wisdom on flat fees suggests that attorneys bill in two parts: (a) one flat fee to cover pre-trial activities and potential disposition of the case and (b) a second flat fee