Dan Hull highlights this great compliment from a client that came to him via Patrick Lamb.  “We don’t have their phone number, we have their DNA” is the compliment.   Though some of use might prefer a hefty monetary bonus  for excellent service, let’s not forget that this kind of endorsement (particularly one making its…

It’s one thing to go solo with a portfolio of business, but quite another to start from scratch.  Yet, many lawyers, including me, have started firms without any business to speak of.  And this article, Solos’ First Step: Converting Contacts into Clients , Douglas S. Malan The Connecticut Law Tribune (April 27, 2006) shares stories…

Lawyers aren’t the only ones starting to focus on the importance of client relations (as evidenced by the proliferation of blogs like What About Clients and In Search of Perfect Client Service).  Peter Salgo, a professor of medicine at Columbia University, has this op-ed piece The Doctor Will See You Now for Seven Minutes…

Dan Hull of What About the Clients speads some good cheer for us solo and small firm lawyers with this post referencing a recent study that only 30 percent of clients would recommend their law firm and that poor client service is driving clients away.  As Dan recaps:
it’s what I’ve been telling you for…

In this recent post at More Partner Income, Tom Collins asks whether an attorney who has a one day turn-around to respond to email and phone calls is being responsive.  Tom Collins says no, as does Ed Poll.  As a practicing attorney, however, I don’t completely agree.

Some days, I might return late…

If you’re going solo and can’t afford an office, don’t feel badly.  In fact, celebrate – because the lack of an office will enable you to follow in the tradition of Thomas Hall, the subject of this article, He house calls; attorney breaks free from tradition (Journal Times, 1/27/06).    As the article describes:
Since starting…

Though it comes in number 5 on this list of law firm questions, client relations tops the blog charts for this week.  Allison Shields’ Legalease offers a great round up.  Of course, one of the best essays I’ve ever seen on how to get to know your client is this one (though I…